We will keep you flying with our top-rated customer service, competitive pricing, and quality. Answers to frequently asked questions and our policies can be found below. Please contact us with inquiries at info@consolac.com.

Company

  • Do you have my part in inventory?

    • Please refer to the Inventory page for current stock availability. If you don’t see your part listed, contact us, and we will check availability or provide sourcing options.

  • What certifications does the company have?

    • We are a FAA, EASA, and UK CAA Part 145 certified repair station. For a full list of our certifications and authorizations, please refer to the Certifications & Authorizations page.

  • What type of Clients do you service?

    • Consolidated Aircraft Supply Co. Inc. serves pilots, corporate operators, governments, government agencies, medevacs, OEMs and airlines worldwide.

  • Where are you located?

    • We are headquartered in Ronkonkoma, NY, within the New York Metropolitan Area.

  • Do you have a facility in any other locations?

    • No, we operate exclusively from our Ronkonkoma, NY facility.

  • Do you have staff that speak other languages?

    • Yes. As part of our global capability, we have Spanish-speaking staff available. If you require assistance in another language, please notify us in advance, and we will do our best to accommodate your needs.

Accounts

  • How do I establish an account with Consolidated Aircraft Supply Co., Inc?

    • To open an account please complete the Contact form and select ‘Establish an Account’ from the dropdown. Our team will reach out to you within one (1) business day to complete a credit check and/or application.

  • Do I need to complete a credit application to establish an account?

    • Yes, a credit application is required to do business with us. However, if you are a a corporate flight department or major airline, or can provide established credit history, we may extend an open account (Net 30 days) upon review. Please download the form from our Customer Resources.

  • How do I find out the status of my job?

    • For job status updates please select the ‘Job Status’ from the dropdown on the Contact Us page and provide us with the RFQ # and/or Job # you were provided by Consolidated Aircraft Supply Co., Inc. as well as your Point of Contact (who you spoke to) at the company.

  • I have a part to ship to your facility or a core return, what do you need?

    • Please download and complete our Packing Slip (PDF). This Packing Slip consists of two parts - your Part Information and Customer Information. Shipments received lacking this information within the shipment may result in a delayed timeline. Please be sure to include this for each part you send us.

Billing

  • What payment methods do you accept?

    • We accept all major credit cards (MasterCard, Visa, and American Express), wire transfers, and Cash on Delivery (COD).

    • Generally, CODs are required for a first transaction until credit history is established.

  • Can I pay online?

    • No, in order to process your payment please call our office. Please do not submit credit card or bank information through any forms on our website.

  • How do I contact billing?

    • For billing inquiries please complete the form accessible from the “Contact Billing” button or contact invoices@consolac.com with your name and phone number as well as job information.

  • Are there late fees for overdue invoices?

    • Yes. Unpaid invoices beyond the due date may be subject to late fees as outlined on your invoice. If you anticipate a delay in payment, contact billing in advance.

Shipping

  • Who are your shipping partners?

    • We partner with UPS, FedEx, DHL, and courier services to ensure fast and reliable delivery worldwide. Shipping options vary based on urgency, location, and customer preference.

  • How late can you ship products until?

    • FedEx: Shipments processed until 6:30 PM EST

    • UPS & DHL: Cutoff times vary; contact us for details

    • Courier Services: Availability depends on location and urgency

    • For AOG and urgent orders, we offer same-day processing whenever possible.

  • Do you offer international shipping?

    • Yes, we ship worldwide. International orders may be subject to customs duties, taxes, and clearance fees, which are the responsibility of the customer unless otherwise arranged.

  • Can you provide tracking/shipping updates?

    • Yes, automated tracking information is sent to the email of your choice once the order has been processed and shipped. If you need additional shipping updates, please contact us directly.

  • What happens if a shipment is delayed, lost, or damaged?

    • If a shipment is delayed, we will work with the carrier to resolve the issue.

    • If a package is lost or damaged in transit, we will initiate a claim with the carrier.

    • We offer insured shipping options for high-value parts upon request.

Warranty

  • What your Standard Warranty?

    • Our standard warranty covers 12 months or 200 flight hours from the ship date, whichever comes first. Exceptions may apply depending on the component and service performed. This warranty does not cover consumable items (e.g., filters, seals) subject to regular wear and tear, components that have been altered, misused, improperly installed, or repaired by unauthorized personnel or damages resulting from accidents, negligence, or external factors beyond our control.

  • Do you offer replacements?

    • Yes. We maintain an extensive exchange pool and, when necessary, can provide no-charge replacements for components that fail under warranty. Replacement eligibility is subject to stock availability and evaluation of the failed component.

  • What is the guarantee on your work?

    • We uphold the strictest quality control standards, and all workmanship is guaranteed indefinitely. Our repairs and overhauls comply with FAA, EASA, and UK CAA requirements, ensuring long-term reliability and performance. Should any issues arise due to our workmanship within the standard warranty period timeframe, we will, at our discretion, repair or replace the affected component.

  • How can I initiate a Warranty Claim?

    • To initiate a warranty claim contact our customer service at +1 (800) 422-6300 or email within 30 days of discovering the defect. Provide the component's serial number, a detailed description of the issue, and relevant operational data. Upon authorization, return the component to our facility for evaluation.